Privacy Policy

What we collect

• Account details. Your email address, the display name you choose and your password, which we store only as a one-way hash. If you use Sign in with Apple, Apple gives us an account identifier and the name and email address you choose to share, which may be a private relay address.
• Profile. Your display name and, if you add one, a profile picture.
• Sign-in sessions. When you sign in we record the session, including the IP address, the type of device and the network it came from, and the approximate area (city and region) that address is in. We keep this sign-in history for 90 days, to keep you signed in, protect your account and spot abuse such as one account shared among many people.
• Notifications. If you allow notifications: a push token for your device, a device identifier, your platform and which alerts you’ve turned on. We also note which accounts sign in on that device, for 180 days, to stop extra accounts being used to get around limits or bans.
• Subscription status. Apple or Google processes your payment, and we never see your card details. Our subscription provider tells us which plan you have, when it started and renews, and which store it came from.
• Support messages. What you send us and our replies. To help you, we may look at your account and subscription.
• Chat. If you use chat: your chat name, the messages you post and when, your reactions, the side you pick in a game room, the messages you report and the people you block. Messages are public to the room they’re posted in. In a group chat or a direct message, the people in it see what you post; we also keep who is in it, their roles, who added whom, how far each person has read (read receipts), your own settings for it (muted, pinned, cleared) and who can message you. We look at a group or a direct message only when someone in it reports a message, or to deal with abuse.
• Fan vote calls and Compete. The calls you make on games and how they came out, your place on the leaderboards, the leagues you start or join, your Survivor, confidence and pick’em pool entries and picks (with your tiebreaker, and the line of each pick against the spread), and your playoff brackets. If you have a chat name, other members see it with your record on the leaderboards and your player card; your league sees your standing and, once each game kicks off, your Survivor pick and your pool picks on that game, and your whole bracket once the playoffs’ first game kicks off. Turn off “Show me on the leaderboards” in Settings (or on the leaderboard) and you come off the leaderboards and other members can no longer open your player card; leagues you are in still see your standing.
• More ways to play. If you use them: your Bold Calls (season-long takes on teams) and how they came out; your rivalries, and each week’s result between you; your Season Pass progress, level and the looks you wear; your Halftime Trivia answers and how fast you gave them; your Call the Drive calls; and the legs you add to a Squad Parlay. A Bold Call that hits shows with your chat name on the Bold Calls board while you’re on the leaderboards. A rival sees your record against them and the calls you split on, only once those games are over. Your level and looks show beside your chat name, and members of a group chat or league see the Squad Parlay legs posted in it.
• Fantasy lineups, rituals and spoiler shields. The fantasy teams you build in the app (the players and who starts), the game-day rituals you log, and the games whose scores you hide. Only you see them.
• Follows. The members you follow, and who follows you. While you’re on the leaderboards, members can follow you: they see your Fan vote calls once each game kicks off, and before kickoff only if you turn on “Share my calls before kickoff” in Settings. Anyone who opens your player card sees how many members follow you; who they are, and who you follow, stays private (you see the chat names of your newest followers). Blocking a member ends any follow between you.
• Degen Dens. If you use them: the teams you follow, the city you watch from, the bars you vote for or suggest, the takeovers you plan, the games you say you’re coming to or check in at, and the reports you send. Other fans of your team see your chat name on a den’s list when you’re coming, unless you turn that off in the app (you still count), and as the host of a takeover once we approve it. To suggest your city and notice when you’re traveling, we work out the metro area your connection comes from, using its IP address. We keep only that metro area and when we saw it, never a precise location.
• Crowd Pulse. While you have a game open, we count you in the metro area your connection comes from (worked out the same way), for that game’s map of where fans are watching. The map shows a city only once at least three people there are watching, and only as a number, never who they are. We keep each city’s count for a game for eight days.
• Referrals. If you share or use a referral code, who referred whom, including a code carried by a link someone shared with you (a league invite, a Degen Den or a takeover), which the app keeps on your phone for sign-up.
• Bets you sweat. If you follow a bet of your own in Sweat Mode: the game, the bet and its price, and your stake and sportsbook if you enter them. We use them to build your betting report, which only you see.
• Cards you share. If you share a settled bet, your betting record or a card from your Tuesday Wrapped, a copy of the card as you shared it: the bet, record or week, the result in units (or dollars, if you choose to show them), your chat name if you have one, and your referral code. If you share a Degen Den or a takeover, its card shows the bar, the city, the game and a takeover’s pitch as fans see them in the app, and your referral code, never who’s going, who’s hosting or who shared it. Anyone with the link can see that card, and nothing else of yours.
• Bet slip screenshots. If you scan a bet slip, the screenshot you choose. We send it to an AI model to read the bets on it, and we don’t keep it. If you ask us to roast a slip, we send its bets and our numbers on them (never your stake or anything about your account) to an AI model to write the roast, and keep the bets and the roast with your account.
• Questions you ask the orb. If you ask Playmakers a question, what you say while the orb listens (the microphone is on only then), or the words you type. Your phone’s own speech recognition turns what you say into text, on your phone where it can; when it can’t, we send the recording to an AI model to do it and don’t keep it. We keep the question’s words and our answer, to answer it and to improve the orb.
• Crash reports. If the app crashes or hits an error, a report with your device model, operating system, app version and what went wrong. Crash reports aren’t linked to your name or email address.
• Server logs. Like most online services, our servers log requests, including IP addresses and times, to keep the service working and secure. When an account reads Premium content much faster than a person could, or from a data center, we note when and from which network, for 30 days.

How we use it

• To create and run your account and keep you signed in.
• To give Premium members their analyses and picks, and to send the notifications you’ve turned on.
• To follow the bets you choose in Sweat Mode, live.
• To answer the questions you ask the orb, out loud and on screen.
• To send account email, such as password reset links.
• To answer your support requests.
• To run chat and keep it safe: filtering messages, reviewing reports and restricting accounts that break the rules.
• To run Degen Dens: showing your team’s bar near you and who’s going, counting votes, reviewing suggested bars, takeovers and reports, and sending game-day and takeover notifications (you can turn either off in Settings).
• To find and fix bugs and crashes.
• To prevent fraud and abuse and keep the service secure: for example, noticing an account shared among many people or run by software, extra accounts used to get around limits or bans, unusual use of our AI features, and refunds or referrals that look like abuse. These checks only flag an account; a person reviews it before we act.
• To meet our legal obligations.

AI and your data

Our game analyses are written with the help of AI models, which we reach through Vercel’s AI Gateway. We send those models sports information only: schedules, odds, injuries, weather and news. We don’t send them your account details, your messages or anything else about you.

The exceptions are below. The first is a bet slip you choose to scan in Sweat Mode. That screenshot goes through the same gateway to an AI model, currently OpenAI’s, which reads the bets on it. We don’t store the screenshot or anything else it shows. Only the bets you then choose to follow are kept. If you then ask us to roast the slip, its bets and our numbers on them (the fair price, a better price at another book) and the sportsbook it names go through the same gateway to xAI’s models, which write the roast. Your stake and your account stay out of it.

When you ask the orb a question, the question’s words go through the same gateway to xAI’s models, which write the answer from our analysis. Your phone’s own voice usually reads the answer; when the app uses xAI’s voice instead, the answer’s words go to xAI to be spoken. When your phone can’t turn what you say into text, the recording goes to xAI to do it. We don’t store recordings. We keep the words of your question and of the answer with your account.

Who we share it with

We share personal information only with companies that help us run Playmakers Win, and only what each one needs:

• Cloudflare runs our servers, stores profile pictures and delivers our email.
• PlanetScale hosts our database.
• Vercel hosts this website and carries our AI requests: sports data, the bet slips you choose to scan or have roasted, and the questions you ask the orb.
• xAI answers the questions you ask the orb, and turns them into text or speaks the answer when your phone doesn’t. It also writes the roasts of the slips you ask us to roast.
• Apple and Google provide Sign in with Apple, in-app purchases and push notification delivery, and the speech recognition on your phone that turns the orb’s questions into text (on the phone where it can, or on their servers under their own privacy policies).
• OpenAI’s AI model reads the bet slips you scan.
• Expo sends push notifications to your device.
• RevenueCat manages subscriptions.
• Sentry collects crash and error reports.

We may also disclose information when the law requires it, to protect the rights and safety of our users or others, or as part of a merger or sale of our business, in which case this policy keeps applying to your information.

What we don’t do

• We don’t sell your personal information or share it for targeted advertising.
• We don’t show ads.
• We don’t use analytics or advertising trackers, and we don’t track you across other apps or websites.
• We don’t collect your precise location or your contacts. For Degen Dens and Crowd Pulse we note only the metro area your connection comes from, and with each sign-in the approximate city. The only photos we receive are ones you choose to send: a profile picture, or a bet slip you scan, which we don’t keep. Saving a share card to your photos only adds that picture; the app never reads your library.
• We don’t listen except while the orb is on after you tap it, and we don’t keep what it hears.
• This website doesn’t set cookies.

Keeping and deleting data

We keep your information while your account is open. You can delete your account at any time in the app: open Account settings and tap Delete account. That permanently deletes your account, profile, profile picture, sign-in sessions and history, the subscription and referral records we hold, your device registrations, your support conversations, your chat messages, your Fan vote calls and leaderboard records, your follows and followers, your league memberships, your Survivor, confidence and pick’em picks and brackets, your teams, city, votes and game days in Degen Dens, the cards you shared (their links stop working; a preview already shown elsewhere may stay cached there), and the questions you asked the orb. Bars you suggested and takeovers you planned stay listed, without your name.

Chat rooms show messages for up to 7 days, and group chats and direct messages for up to 180 days (or until you clear them, for you). We keep a copy for up to 180 days to review reports and deal with abuse, along with the reports and restrictions that concern your account.

We keep a minimal record that the deletion happened, with an account ID and timestamps, so we can show it was completed. Crash reports and server logs expire on their own schedule. Apple, Google and RevenueCat keep their own purchase records under their policies. Deleting your account doesn’t cancel a subscription; see how to cancel.

Your choices and rights

• Change your display name and profile picture in Account settings.
• Turn notifications on or off in Account settings or your phone’s settings.
• Delete your account in the app at any time.
• Ask us for a copy of your information, or to correct or delete it, by emailing support@playmakerswin.com.

Depending on where you live, for example California, the European Union or the United Kingdom, you may have more rights, such as to object to or restrict some uses of your information, and to complain to a data protection authority. We won’t treat you differently for using any of them.

Age limit

Playmakers Win is only for people 21 and older. We don’t knowingly collect information from anyone younger. If you think someone under 21 has an account, tell us and we’ll delete it.

Security

Everything travels over encrypted connections, passwords are hashed, and your information is stored with providers that encrypt it at rest. Only the people who run Playmakers Win can see account data, and only to operate and support the service. No system is perfectly secure, so we can’t promise absolute security.

Our providers may process and store information in the United States and other countries.

Changes and contact

If we change this policy we’ll update the date at the top. If a change is significant, we’ll tell you in the app or by email before it takes effect.

Questions or requests about your privacy: support@playmakerswin.com.